In this age where online presence is a must for every business, creating profiles across popular social networking websites is not enough. Social media is a valuable channel that
Back office processing eats up a lot of time and resources for contact centers. Spiraling volumes of data consume operations and personnel, causing major delays. When not addressed
Our number one business philosophy is to invest in superior compensation and benefits to attract stellar performers who can help us achieve optimum business results.
In addition to project-specific discipline sessions, WeCall provides extensive foundation training to all team members upon joining, and on an on-going basis. This is done in order to maintain, upgrade and update the skill sets of all our team members to adapt with changing technologies and evolving processes.
These skills include the Four CS’s: Core Skills, Computer Skills, Customer Service, and Communications Skills which we have identified as critical to the success of all our assignments.
As a world-class business process outsourcing company, we implement a Performance Management System (PMS) that aligns all team members with each of our client’s objectives. Our PMS program is comprised of weekly, monthly and semi-annual planning and review sessions completed jointly between the team members and their immediate superiors, as well as continuous performance tracking on a day to day basis. Assessment is comprised of Key Result Areas, Key Performance Indicators, Targets, Core Competencies, and Functional Competencies.
WeCall invests wisely in a technology infrastructure that employs proven open standards to bolster a highly cost-efficient, yet reliable, flexible, and secure framework, making sure that we provide quality outsourcing solutions to our clients.
Our technology spend per analyst is approximately 60% of the industry average. We re-invest our technology savings in providing superior compensation and benefits to our people, and additional security measures to ensure all client information is kept secure and confidential at all times.
For analyst workstations, we use cost-efficient but reliable desktops, with short maintenance turnarounds and low maintenance costs, which are easily upgradeable. Our desktops are of standard specifications and are free of unnecessary peripherals, such as disk drives and multi-media speakers.
We also provide analysts with the necessary tools in line with providing clients with exceptional service, such as state-of-the-art communications equipment for voice accounts.
WeCall utilizes cost-effective, easily maintainable software resulting to superior performance of application systems, including Windows 10 Operating Systems, Internet Explorer 8, and Google Chrome.
Clients are not asked to change, upgrade systems, or invest in document management solutions in order to implement outsourcing solutions. We leverage their investment in their technology by creating an environment where our offshore teams are able to access their applications and their stored data, without disrupting their system. When clients upgrade systems, we collaborate with outside vendors on partnerships to design, test, and implement new applications.
WeCall has set in place a highly secure network that is efficient, functional, but ultimately simple, where clients are supported by a sub-network with separate data switches, router/firewalls, and internet connections. Last mile connection carriers also vary, achieving total redundancy with no single point of failure.